SFG Forwarding | Terms & Conditions

Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern the provision of delivery and transport services by SFG Forwarding ("SFG Forwarding", "we", "us" or "our") to customers ("you" or "your").

By requesting, booking or using our services, you agree to be bound by these Terms.

Business name: SFG Forwarding
Business type: Delivery and transport services

2. Our Services

SFG Forwarding provides delivery and transport services, which may include:

  • Collection and delivery of goods
  • Local and long-distance transportation
  • Business and commercial deliveries
  • Scheduled or same-day deliveries, where available
  • Collection from and delivery to residential or commercial premises
  • Other transport services agreed with the customer

The specific services, collection details, delivery destination, timing and price will be agreed at the time of booking or quotation.

3. Quotations

Any quotation we provide is based on the information supplied by you.

A quotation may change if the information provided is incomplete or inaccurate, or if circumstances change before or during the delivery.

Additional charges may apply for circumstances including, but not limited to:

  • Additional mileage
  • Waiting time
  • Failed collection or delivery
  • Incorrect or incomplete addresses
  • Additional delivery attempts
  • Additional goods or packages not included in the original quotation
  • Difficult access
  • Stairs, lifts or other access requirements
  • Loading or unloading assistance
  • Changes to the agreed delivery instructions
  • Tolls, parking charges or other unavoidable transport costs
  • Congestion, delays or circumstances outside our reasonable control

We will, where reasonably possible, inform you of additional charges before they are incurred.

4. Booking and Acceptance

A booking is accepted when SFG Forwarding confirms the booking with you.

We reserve the right to refuse or cancel a booking where:

  • The requested service is unavailable
  • The goods are prohibited or unsafe
  • The vehicle or equipment required is unavailable
  • The information supplied is materially inaccurate
  • Carrying out the service would breach a legal or regulatory requirement
  • The customer has failed to make a required payment
  • Circumstances arise that make the service unsafe or impractical

5. Customer Responsibilities

You are responsible for providing accurate and complete information, including:

  • Collection address
  • Delivery address
  • Contact details
  • Collection and delivery instructions
  • Number and type of items
  • Approximate dimensions and weight
  • Any special handling requirements
  • Any relevant access restrictions

You must notify us before collection if the goods require special handling, equipment or additional protection.

You are also responsible for ensuring that the collection and delivery locations are reasonably accessible and that any necessary permissions are obtained.

6. Packaging and Preparation of Goods

Unless otherwise agreed in writing, you are responsible for properly packing and preparing goods for transportation.

Goods should be:

  • Suitably packaged
  • Securely sealed where appropriate
  • Protected against normal movement during transportation
  • Clearly labelled where necessary
  • Suitable for transportation by the agreed method

We may refuse to carry goods that are inadequately packaged where transporting them would create a risk of damage, injury or loss.

7. Prohibited and Restricted Goods

You must not ask us to transport goods that are unlawful, dangerous or prohibited.

Unless expressly agreed in advance and all applicable legal requirements are satisfied, prohibited or restricted goods may include:

  • Illegal drugs or controlled substances
  • Explosives
  • Firearms, ammunition or other prohibited weapons
  • Hazardous or dangerous substances
  • Flammable materials
  • Toxic or radioactive materials
  • Stolen or illegally obtained goods
  • Live animals, unless specifically agreed
  • Perishable goods requiring specialist transportation
  • Cash or highly valuable items, unless expressly agreed
  • Any goods whose transportation would breach applicable law

If you ask us to transport prohibited or undeclared restricted goods, we may refuse the delivery, cancel the booking and/or report the matter to the appropriate authorities where legally required.

You are responsible for informing us about the contents of any shipment where this information is relevant to safe and lawful transportation.

8. Dangerous Goods

You must tell us before booking if your goods are classified as dangerous goods or require special handling.

We may require additional information, documentation, packaging or charges before agreeing to transport such goods.

We reserve the right to refuse any goods that cannot legally or safely be transported using our services.

9. Collection

You must ensure that goods are ready for collection at the agreed time.

If goods are not ready when our driver arrives, waiting-time charges may apply.

If a collection cannot be completed because:

  • The goods are unavailable
  • The address is incorrect
  • Access is unavailable
  • No authorised person is available where one is required
  • The goods are unsuitable or unsafe to transport

we may treat the collection as unsuccessful and additional charges may apply.

10. Delivery

We will make reasonable efforts to deliver goods to the agreed destination.

Delivery may be affected by circumstances including:

  • Traffic
  • Road closures
  • Weather
  • Vehicle breakdown
  • Accidents
  • Delays at collection locations
  • Incorrect addresses
  • Access restrictions
  • Recipient unavailability
  • Circumstances outside our reasonable control

Where delivery cannot be completed, we may contact you to arrange an alternative delivery, collection or other appropriate solution.

Additional charges may apply for re-delivery, waiting time, storage or changes requested by you.

11. Delivery Times

Any delivery time or estimated arrival time provided by us is an estimate unless we expressly agree a guaranteed delivery time in writing.

We will make reasonable efforts to meet agreed collection and delivery times but cannot guarantee a particular time where circumstances outside our reasonable control affect the journey.

Time-sensitive or guaranteed deliveries must be specifically agreed with SFG Forwarding before booking.