About this Privacy Policy

SFG Forwarding ("SFG Forwarding", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our delivery and transport services, contact us, visit our website, request a quotation, make a booking, or otherwise interact with us.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, SFG Forwarding is generally the data controller for the personal information we process in connection with our own business activities.

Business name: SFG Forwarding
Business type: Delivery and transport services

Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide to us

• Your name and/or company name
• Delivery and collection addresses
• Email address
• Telephone/mobile number
• Billing and payment information
• Details of goods or items requiring transportation
• Booking and quotation information
• Delivery instructions and special requirements
• Information contained in communications you send to us
• Information you provide when making an enquiry, complaint or request

Information we receive from other sources

We may receive information about you from:

• Customers who arrange deliveries to or from you
• Businesses or organisations that use our transport services
• Delivery partners, subcontractors or logistics providers
• Payment providers
• Website, booking or technology providers
• Publicly available sources where appropriate

Technical information

When you use our website, we may collect certain technical information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Approximate location derived from technical information
• Date and time of visits
• Website interaction information

Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for further information.

How We Use Your Information

We may use your personal information to:

• Provide delivery and transport services
• Arrange collections and deliveries
• Process and manage bookings
• Provide quotations
• Communicate with you about your booking or enquiry
• Confirm delivery or collection details
• Provide delivery updates
• Process payments and invoices
• Manage our customer and supplier relationships
• Respond to enquiries, complaints and requests
• Maintain business records
• Prevent fraud, misuse and other unlawful activity
• Maintain the security of our systems and services
• Improve our website and services
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims
• Send marketing communications where permitted by law

We will only use personal information for purposes that are lawful and appropriate.

Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases under the UK GDPR:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, for example to arrange and complete a delivery.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation, including accounting, tax, financial and record-keeping requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples may include managing our business, maintaining customer relationships, preventing fraud, improving services and dealing with disputes.

Consent

Where required, we may rely on your consent, for example for certain forms of electronic marketing or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

Who We Share Information With

We may share personal information where necessary to provide our services or operate our business.

This may include sharing information with:

• Drivers and delivery personnel
• Delivery and transport subcontractors
• Logistics and business partners
• Customers and business clients where necessary to complete a delivery
• Payment service providers
• Accounting and bookkeeping providers
• IT, hosting and software providers
• Website and analytics providers
• Professional advisers, such as accountants, insurers and legal advisers
• Government bodies, regulators, law enforcement or other authorities where legally required
• Other organisations where necessary to protect our legal rights or prevent fraud

We only share information where there is an appropriate lawful basis and, where applicable, appropriate contractual and security arrangements.

Delivery and Location Information

Because we provide transport and delivery services, we may process addresses, delivery locations and related information.

Where our services involve vehicle or driver tracking, GPS information or electronic proof of delivery, we may process location information for purposes such as:

• Tracking or coordinating deliveries
• Providing customers with delivery updates
• Confirming collection and delivery
• Protecting drivers, vehicles and goods
• Investigating incidents or disputes
• Improving operational efficiency
• Meeting contractual or legal requirements

We will only use location information for legitimate and appropriate business purposes.

Payments

Where you make a payment to us, payment information may be processed by third-party payment providers.

Where possible, payment card details are processed directly by the relevant payment provider rather than being stored by SFG Forwarding.

We may retain transaction information necessary for accounting, invoicing, auditing, tax and legal purposes.

Marketing

We may occasionally contact customers or prospective customers about our services, offers or business updates where permitted by applicable law.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

Email: info@sfgforwarding.com

Unsubscribing from marketing communications will not affect service-related communications that are necessary to fulfil a booking, contract or other request.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The nature of the information
• The reason we collected it
• Our relationship with you
• Contractual requirements
• Accounting and tax requirements
• Legal or regulatory requirements
• The need to establish or defend legal claims

When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

Data Security

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Depending on the circumstances, security measures may include:

• Access controls
• Password protection
• Secure systems and software
• Staff awareness and confidentiality measures
• Secure storage
• Appropriate supplier controls
• Regular review of security practices

No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by applicable data protection legislation.

Your Data Protection Rights

Subject to applicable law, you may have rights including:

• The right to be informed about how we use your personal information
• The right to request access to personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent
• Rights relating to automated decision-making and profiling, where applicable

We may need to verify your identity before responding to a request.

Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

Children's Information

Our services are intended primarily for businesses and members of the general public who are able to enter into contractual arrangements.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data-processing practices.

The latest version will be published on our website with the updated date shown at the top of this policy.